Frequently Asked Questions
Everything you need to know about your Topo Designs EU order.
Which countries do you ship to within Europe?
We ship to most countries within the European Union and the UK. Standard and express delivery options are available at checkout, with free shipping offered on orders above a certain threshold depending on your location.
What is your return policy for EU orders?
We offer a 30-day return window for all unused and unwashed items with original tags attached. Please note that return shipping costs are the responsibility of the customer unless the item is defective.
Does Topo Designs offer a warranty on its bags?
Yes, we stand by our craftsmanship. Our bags and packs come with a limited lifetime warranty against defects in materials and workmanship, ensuring your gear lasts for all your adventures.
Will I have to pay customs duties or taxes?
Orders shipped within the EU are inclusive of VAT and will not incur additional customs duties. For orders to the UK or non-EU countries, local taxes and import duties may apply upon delivery.
How can I track my order once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link so you can follow your package's journey in real-time.
What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and local European payment options like Klarna and iDEAL.